Do you offer a warranty?
All products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance. 

Will my item look exactly like the picture?
Nateco makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. Please note: We are not responsible for color variations or measurements that slightly off (three inches or less). All Returns will be subject to our return policies & fees.

Will the furniture require assembly?
Almost all items require some assembly unless the product specifically states fully assembled. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items.

Is is safe to order online?
It is absolutely safe to order on line from us! Your Order can be completed online by simply clicking the "add to cart" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone or fax your order. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.

How can I pay for my order?
nateco.com accepts Discover, Visa, MasterCard, American Express, checks or money orders. Your credit card will be charged within 5 days of placing your order. (Gift or debit cards are charged immediately)

Do you charge sales tax?
There is no sales tax collected on any order shipped outside of CT. nateco.com will collect the appropriate sales tax for orders shipped within CTState. This will be added to your final total when placing your order. Tax Exempt Organizations should fax resale certificates after placing your order

How much is shipping?
We provide free shipping within the 48 US contiguous states using regular UPS ground service. Special requests for UPS Next day or 2nd day air will be additional and will applied to the order. Shipping to Canada is also additional & rates will also be applied to order. Canadian orders may also be subject to border taxes and import fees at the customers expense & responsibility. We do not ship normally outside the U.S or Canada

How long will it take to receive my order?
In Stock items usually ship within 1 to 3 days. Arrival time can be anywhere from 2- 7 business days from date order is shipped. If we are out of stock on an item we will provide an estimated ship date when you place your order. All tracking numbers are sent via e-mail as soon as they are available.

How will you ship my order?
We ship UPS Ground for most items. Oversize items or multiple quantity orders may ship via Truck. Customer should be present to inspect, accept and sign for their delivery. Please note unless specifically noted as "Inside Delivery" trucking orders will be curb side delivery & you should expect to have help available on delivery. Inside delivery is available for an additional fee, please contact us if you require inside delivery

What about delivery confirmation?
We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details

What about international delivery?
We currently ship throughout the United States and Most of Canada. We generally do not ship to Hawaii, Alaska, or Puerto Rico. However, we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information. Credit cards may be refused for international orders if we can't verify the bank info. We may require payment via certified check or money order payable in US funds.

What is the cancellation policy?
Orders may be canceled as long as they have not shipped out. Exceptions are  orders that have shipped or will be shipping within 24 hours of your cancellation request.  A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused. Orders already in transit can't be canceled. Submit cancelation request

What if my item arrives damaged?
ALL packaging has been preapproved by us before an order goes out and so  reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem or issue a pickup to replace the entire product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of the return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 15% restock fee and actual round trip shipping charges if the product returned is in good condition. We are not responsible for any damages not reported within 5 days of arrival. Report Damage Here

What is your returns policy?
 If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. Returns are only accepted unassembled and in their original boxes and packaging  A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item.  To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. We will examine return upon receipt to determine its condition. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges. All of these type of approved returns are subject to a 15% restocking fee plus inbound and outbound shipping charges. The restocking fee can be applied to an exchange for an item of equal value or greater or towards a credit. Round trip shipping charges will still apply. . Request Return Here

Disclaimer of Liability: To the extent permitted by law, neither nateco nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. nateco maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.